Any manager in an agency environment is challenged with dealing with strong and diverse personalities. Add to this a fast paced work environment and long hours and even experienced managers will have their hands full. Keeping individuals and teams motivated and on task requires skills in
  • Communication, persuasion, coaching and mentoring and even negotiation. This session focuses on:
  • Learning how to manage different personalities on their teams and across departments
  • Understanding what messages to communicate to keep the team engaged
  • Delivering Difficult News
  • Gaining cross departmental cooperation
  • Creating a more motivational environment
  • Understanding the power of purposeful delegation
  • Managing conflicts effectively
  • Creating a motivational environment and reinforcing culture


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