Any manager in an agency environment is challenged with dealing with strong and diverse personalities. Add to this a fast paced work environment and long hours and even experienced managers will have their hands full. Keeping individuals and teams motivated and on task requires skills in
- Communication, persuasion, coaching and mentoring and even negotiation. This session focuses on:
- Learning how to manage different personalities on their teams and across departments
- Understanding what messages to communicate to keep the team engaged
- Delivering Difficult News
- Gaining cross departmental cooperation
- Creating a more motivational environment
- Understanding the power of purposeful delegation
- Managing conflicts effectively
- Creating a motivational environment and reinforcing culture
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