Paid in Full: How to Stop Scope Creep at Your Agency

Got clients who feel entitled to free work from your agency?

You’ve got scope creep—and the problem is hurting your profit margins and frustrating your team.  Fortunately, you can turn this all-too-common agency problem into a profitable opportunity!

In this Filament WebClinic, veteran agency consultant Karl Sakas will share how to ensure you get paid for the extra work (or decline it diplomatically without losing the relationship). And you’ll get proactive tips on how to reduce (or even prevent!) free work in the first place.

Join the live event to get answers to your agency’s specific questions, as Karl draws on his 20+ years of experience working with hundreds of clients worldwide.

Key takeaways:

  • Learn the warning signs of agency scope creep, so you can stop it before it becomes a problem
  • Get tactical tips to deal with scope creep— including seven “magic words”—and a step-by-step process for your client-facing team
  • Understand why scope creep happens… and how to turn it from a painful problem to a profitable opportunity.

Who should attend:

Agency owners (partner, principal, managing director), executives (CEO, COO, CFO, CTO), client services (account director, account manager, account executive), project managers (PM, project coordinator, director of PM), creative leaders (creative director, technology director, strategy director, creative services manager), operations leaders (director of operations, operations manager), and finance leaders (accountant, controller).

About Karl Sakas:

Before becoming an agency advisor, Karl Sakas served as a Project Manager, Director of Client Services, and Director of Operations. Since starting in the industry 20+ years ago as a freelance web designer, he’s managed every type of client: enterprise, small business, non-profit, and government.

Karl has advised 350+ agencies in 33 countries on strategy, operations, and leadership—including account management and client relationships. When he’s not helping agencies, he volunteers as a bartender on an antique train. Learn more at