Have you noticed your team members are saying things in email and slack that are inappropriate or a bit too bold? Well, the laptop has replaced the water cooler as the gathering place for office communication. And as a result, many of your team members may be communicating with clients in a casual and sometimes rude manner that they would never do in person. Non personal communication is creating a less than professional work environment. So how do you manage your team’s communication when slack, instant messaging, emails and ZOOM all drive the day-to-day communication?
Join Denise Rosenblum, President, Dynamic Development, as she will help your team members understand how to improve their communication skills and adapt them for a professional remote work environment. This is a great opportunity for you to purchase the webinar for your team and entire company. Everyone can benefit from this workshop! Key takeaways:
- Remote does not mean casual. Communication still needs to be professional and effective.
- The importance of setting guidelines and expectations with your colleagues about what remote communication means.
- Reading the Zoom-how your body language impacts communication and how to adapt it accordingly.
- Be aware of tone in both verbal and written communication.
- Learn to identify what type of communication people need and how to address different situations with varied communication.
- Over communicate. Let the audience tell you if you say too much.
- Establish ground rules for effective dialogue and meetings.
- The importance of keeping the office culture alive and having communication channels for non-work communication.
- Make room for 1-on-1 communication and why this is so important.
- How to manage your team members when their communication borders on edgy and becomes emotional and too bold.
Who should attend:
All client facing team members
This is a good webinar to be viewed by the entire team