Keeping Current Clients in a COVID World

While Covid has changed many things about running an agency, some things haven’t changed. Motivating employees. Finding new talent. Maintaining profitability. And, keeping current clients.

Believing that necessity is the mother of invention Robb High interviewed executives from 63 agencies across the country, including agencies of all disciplines, to find out what approaches they have taken and what techniques they have used to retain client and employee loyalty. And, whether those approaches and techniques worked or not worked.

Join Robb High as he discusses what agencies are doing to retain clients and retain talent in an increasingly competitive market.

Who should attend: All agency staff with client contact.

About Robb High:

Robb High helps agencies improve new business/client retention performance. He has worked with 250+ agencies on an individual basis and has had over 1300+ agencies attend his seminars and webinars.

Prior to becoming a consultant, Robb was CMO at Young & Rubicam Group where he led new business initiatives for Y&R, Burson-Marsteller, Landor, MediaEdge and Wunderman.

Before that he was COO at Kirshenbaum & Bond.